SiberWin Studios - Terms of Sale
1. License & Usage
When purchasing a digital product from SiberWin Studios through our Tebex store, you are acquiring a license to use the product, not ownership of the product itself. Each purchase grants a single-user, non-transferable, and non-exclusive right to use the software or digital asset under the registered account that made the transaction.
The following activities are strictly prohibited:
- Modifying, decompiling, or reverse-engineering the product in any form.
- Sharing, distributing, or making the product publicly available.
- Selling, reselling, or transferring the product to third parties.
Failure to comply with these terms will result in the immediate revocation of your license, and where applicable, a report to Cfx.re that may lead to an account suspension or ban.
2. Payment Processing & Tebex Terms
All payments, order fulfillment, and billing support are managed by Tebex Limited. By completing a transaction through our store, you agree to abide by the terms and policies set by Tebex, including their Terms & Conditions and Privacy Policy.
3. Refund & Chargeback Policy
All sales are final. No refunds will be granted under any circumstances.
By making a purchase from SiberWin Studios, you acknowledge and agree that:
- There are absolutely no refunds available for any purchased products.
- All purchases are non-refundable, even if the product does not meet your expectations.
- Technical issues, compatibility problems, or any other issues with the product are not valid grounds for a refund.
- Refunds are not accepted for discounted and ESCROW products under any circumstances.
- We encourage customers to thoroughly read product descriptions and documentation before making a purchase.
- Product Compatibility: Before making a purchase, you must visit docs.siberwin.com to check system requirements and compatibility information for our products. Any issues arising from purchases made without checking compatibility will not be accepted as grounds for a refund.
Regarding Tebex Payment Processing:
This refund policy is provided through our payment processor, Tebex.io. The final decision regarding any refund request is determined entirely by Tebex.io. SiberWin Studios cannot override Tebex's decision regarding script refunds.
Regarding Chargebacks:
Chargebacks and payment disputes initiated through your payment provider will be contested. Any chargeback or payment dispute will result in the permanent revocation of your license, immediate termination of access to the product, a permanent ban from our services, and possible reporting to platform authorities.
Agreement:
By purchasing any products from SiberWin Studios, you are considered to have read, understood, and accepted this refund policy and all Terms & Conditions in their entirety.
4. Support & Customer Assistance
Support is provided exclusively to verified customers who have purchased directly from our official Tebex store. Assistance is available primarily through Discord, with alternative support via email (see our support page for details). To access support:
- You must have the "Customer" role in our Discord server.
- If you did not log in via Discord during purchase, use the /claim command in the designated role-claim channel or open a support ticket.
Support Limitations:
- We do not provide support for leaked, stolen, or resold copies.
- Free lifetime support is available only while you remain in our Discord server.
- Harassment, offensive language, or disrespect toward our staff will not be tolerated and may result in restricted access to support or a permanent ban.
We are committed to delivering high-quality products and services. Please engage with our team professionally and respectfully for the best possible support experience.
5. Updates & Policy Changes
SiberWin Studios reserves the right to update or modify these terms at any time. The version in effect at the time of purchase will apply to all transactions. It is your responsibility to stay informed by reviewing our latest policies available on our website or Discord server.
